Privacy & Confidentiality

Joanna Jackson Therapy & Wellness, LLC
Last updated: October 6, 2026

Your privacy matters. This page explains how website inquiries are handled, how to communicate with the practice, and where to find the privacy information that applies to your care.

Website Privacy & Email Inquiries

This website provides information about services and resources. It does not use a contact form for therapy inquiries. Email links allow you to contact the practice through your own email service.

When you email the practice, you provide your email address and any information you choose to include. This information is used to respond to your inquiry, discuss services, or coordinate scheduling. Communications related to your care may become part of your clinical record when clinically or administratively appropriate.

Visiting this website or sending an inquiry does not establish a therapist-client relationship.

Protecting Sensitive Information

Please keep initial inquiries brief. Avoid sending detailed health histories, symptoms, insurance documents, payment information, or other sensitive information through standard email, text messages, or voicemail.

The confidentiality and security of these communication methods cannot be guaranteed. The practice uses them for scheduling and routine administrative matters.

If you leave a voicemail, please provide your name and the best telephone number for a return call without including detailed clinical information.

Current clients should use the communication method identified during onboarding for confidential information related to their care.

Website Data & Cookies

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Privacy Information for Your Care

Joanna Jackson provides services through different care arrangements. Please review the privacy notice, consent documents, and policies that apply to the platform through which you receive services.

Services Through Headway

Joanna Jackson Therapy & Wellness partners with Headway to support scheduling, insurance verification and claims, billing, payment processing, electronic forms, secure messaging, telehealth when applicable, and maintenance of the electronic clinical record.

For clients receiving services through Headway, secure messaging through the Headway client portal is the preferred method for communicating treatment information, symptoms, or other confidential clinical concerns.

The Headway Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights regarding that information, and how to raise privacy questions or concerns.

View or download the Headway Notice of Privacy Policy

You may also request a paper copy. The supplied notice lists the following contact information for Headway privacy concerns:

Email: compliance@headway.co
Phone: 833-384-1044

Services Through Rula

If you receive services with Joanna Jackson through Rula, please review the privacy notice, consent documents, and policies provided during your Rula onboarding.

Use the communication, scheduling, and billing channels identified in your Rula materials. The Headway information above applies to services provided through Headway.

View Rula’s applicable Notice of Privacy Policy

For questions about Rula’s handling of your information, use the privacy contact information listed in its notice.

Clinical Responsibility

Joanna Jackson, LMFT remains responsible for the clinical services she provides, including assessment, treatment planning, professional judgment, and the clinical documentation she approves.

Optional AI-Assisted Documentation Through Headway

Headway may offer an optional AI-assisted transcription and documentation feature. When this feature is used, clients receive the applicable disclosure and consent information explaining how it works and how information is handled.

Consent to this feature is not required to receive treatment through Headway and may be withdrawn as described in the consent form.

AI-assisted documentation is reviewed by your therapist for accuracy, completeness, and clinical appropriateness before it is finalized. This section describes Headway’s optional feature; it does not describe technology used through Rula.

External Links & Social Media

This website may link to independent organizations, resources, directories, and social media platforms. Those services have their own privacy policies and data practices.

Please avoid sharing confidential treatment information in public comments or social media messages. For questions about your care, use the communication methods identified during onboarding.

Response Times & Emergencies

The practice makes reasonable efforts to respond to nonurgent communications within 1–2 business days. Response times may vary because of weekends, holidays, illness, or other professional responsibilities.

Joanna Jackson Therapy & Wellness does not provide around the clock crisis support or emergency response. Emails, voicemails, text messages, and routine portal messages are not monitored continuously.

If you or someone else is in immediate danger or needs emergency medical attention, call 911 or go to the nearest emergency department. Do not wait for a response from the practice.

For emotional distress, suicidal thoughts, or help navigating a mental health crisis, call or text 988.

Questions & Updates

This page may be updated as website features, service arrangements, or practice procedures change. The revision date appears above.

For questions about practice procedures or help locating the privacy documents that apply to your care, contact:

Joanna Jackson Therapy & Wellness, LLC
Joanna Jackson, LMFT
1 Caledon Court, Suite A-2, Room 2
Greenville, SC 29615
864-336-3437
hello@joannajacksontherapywellness.com